Passenger Care
In everything we do, we have a philosophy of delivering superior performance. We are committed to providing safe, reliable, on-time taxi service, and we train our drivers to take care of each customer, providing each one with a safe, comfortable and pleasant experience.
Our drivers are courteous and helpful toward our passengers. They are trained to listen actively to customer needs, and expected to treat them with courtesy and respect. We count on them to display a positive attitude, handle baggage carefully, and maintain our dress code and our standards for clean, well-maintained vehicles.
We work hard to ensure that our phone personnel are polite and well-trained, too. We strive to take excellent care of each caller and make sure reservations are entered accurately. We use the most sophisticated dispatch and reservation systems in our industry, and have developed efficient processes to ensure good communication between the call center, dispatchers and drivers. Our call center operates 24 hours a day, 7 days a week.
And we’re not just committed to providing the best service to our customers—we’re also constantly improving. We use customer feedback as a gauge to learn what we are doing well and what we can improve upon. We share commendations with our operators and employees. And we carefully document complaints, devise solutions that ensure the same issues do not surface again in the future, and follow up with those customers who have had concerns.
At Yellow Cab we are always looking to improve service to our customers, and to the Metro Daytona Beach area. If you have any specific transportation needs which are not addressed by any of the programs listed above, please contact Frances King or call the customer service number below. We will be happy to tailor a transportation program to suit your needs.
Customer Service:
Call 386-547-6400
Reserve a Cab:
"Henry is a great guy. He knew exactly where I lived and was fun to talk to on the way. Thanks so much!"
"Thank you for all you did for Joel today. We were lucky he got you as his cab driver. Sometimes when things start going wrong, it has a snowball effect. I think that is what happened to Joel.
Coming from one mother to another, Bless You for looking out for my son. I don't know what we would have done without you! Thank you so much!"
"I've been using taxis for about 8 months, 3 times a week. Well I just started using Yellow Cab and they are saving me $7.00 a day! Thanks Yellow bye bye American."
You relax, we drive.
Call 386-255-5555
Toll free 888-333-3356
Voted “Best Taxi Service” the last 20 Years!
Since 1934 The Most Trusted & Reliable Taxi Company in the Metro Daytona Beach area.
What sets us apart:
- The Largest Metro Daytona Taxi Fleet, 70 Full-Size Vehicles
- Computer Aided Dispatched Means Fast, Reliable service!
- Satellite Tracking provides Safety and Security for passengers!
- Friendly and English speaking drivers!
- 15% Discount for Pre-Arranged pickups from Daytona Internationa Airport (DAB). Call us and you will save money on your airport pick-up taxi service!
- Every day, low competitive rates without sacrificing quality!
- The Only Daytona Taxi Co. to Accept major Credit Cards!
- Our Daytona Taxi Drivers are Drug Tested, Bi-Annual Background Checked &Trained!